Let’s make things a little clearer.
What you need to know about Menova, consultation requests and your journey to professional care.
How does Menova Health work?+
Submit a consultation request with a few basic details. Menova reviews it, selects and assigns an appropriate verified urologist, and contacts you to coordinate the next steps. Your specialist handles medical evaluation, diagnosis and treatment planning.
Can I choose or contact a urologist directly?+
No. Menova is a care-coordination service, not a public doctor marketplace. Our team assigns a suitable specialist after reviewing your request. There is no doctor search, direct doctor messaging or patient account.
How is my personal information handled?+
We limit what we collect, restrict administrative access and use secure connections. Information needed for coordination may be shared with the assigned specialist and service providers. No online service can promise absolute confidentiality. Please read our Privacy Policy and avoid sending detailed medical records through the request form.
How much does a consultation cost?+
Fees depend on the specialist and consultation arrangements. Menova explains the applicable charges before you commit. Submitting a request does not confirm an appointment or require a payment on this website.
Are online consultations available?+
You can express a preference for an online or in-person consultation. Availability and suitability depend on the specialist and your circumstances. Menova confirms the options after reviewing your request; some concerns require an in-person assessment.
What happens after I submit my request?+
Your request starts with the status Received. Our team reviews your information and contacts you with the next steps, specialist arrangements, availability and any applicable costs. Your preferred date and time are requests, not confirmed bookings.
Who is responsible for my medical care?+
The qualified healthcare professional conducting your consultation is responsible for medical assessment, diagnosis and treatment decisions. Menova coordinates access to that care; it does not practise medicine, prescribe medication or guarantee outcomes.
Do I need to create an account?+
No. You can request a consultation without creating an account or signing in. Menova contacts you using the details you provide.
Can Menova help in an emergency?+
No. This website and our communication channels are not monitored as emergency services. If you have urgent or severe symptoms, contact local emergency services or go to the nearest emergency department rather than waiting for Menova.
Need a little more clarity?
Our coordination team can explain the process. Please avoid sharing detailed medical information over general messaging channels.
Contact MenovaYou don’t have to
figure it out alone.
Let’s help you find a clearer path to professional care.